Warranty & Returns

ONE-YEAR LIMITED WARRANTY

Adaptive Harvest warrants the product (One-Year from Date of Purchase) against defects in materials and workmanship when the product is used normally in accordance with Adaptive Harvest’s user guides and manuals.

Except where restricted by law, this warranty applies only to the original purchaser of a new product. The purchase must have been made from the Adaptive Harvest ecommerce storefront or an authorized sales associate in the United States (including Puerto Rico) or Canada. The product must also be located in the country where it was purchased at the time of warranty service.

 

PLEASE DO NOT RETURN YOUR PRODUCT(S) TO ADAPTIVE HARVEST WITHOUT PRIOR AUTHORIZATION AND RETURN AUTHORIZATION NUMBER.

 

ADAPTIVE HARVEST RETURN POLICY

The Adaptive Harvest return policy allows for products purchased directly from Adaptive Harvest, to be returned by the original purchaser during the initial twenty-seven (27) days following the date of purchase. An Adaptive Harvest return authorization number must first be obtained from an Adaptive Harvest Customer Service by emailing ahs@enlightenedelectronics.com.

To receive a full refund, the product must be returned (within the return period) in the original unopened packaging. In the event the package was opened, the package will be inspected upon receipt for damaged and/or lost items. The refund will be the purchase price actually paid by the purchaser less a twenty percent (20%) restocking fee per each item returned. Shipping and handling are not refundable.

Products must be returned to the address specified by Adaptive Harvest Customer Service and must be shipped in the original packaging, with shipping and/or freight prepaid to Adaptive Harvest, and must be received in new, unaltered and unused condition. The return authorization number must be included with the packaging. Adaptive Harvest reserves the right to assess fees for any damaged or missing parts in addition to the twenty percent (20%) restocking fee. Refunds are contingent upon inspection of item(s) once it is received by Adaptive Harvest.

Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit to Adaptive Harvest. If the product is returned to Adaptive Harvest (i) without an Adaptive Harvest return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, Adaptive Harvest retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense and with no refund issued.

DEFECTIVE PRODUCTS

For defective products, please see Adaptive Harvest's "ONE-YEAR LIMITED WARRANTY" terms and conditions.

RETURN AUTHORIZATION NUMBER

The return authorization number must first be obtained from Adaptive Harvest Customer Service by emailing ahs@enlightenedelectronics.com